Fort Worth, Texas
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Jun 10, 2016

certified letters got returned to sender.

Original review posted by user Jun 09, 2016

Every other year we attend Beale Street Music Festival. In 2012 we drove from Dallas/Ft. Worth (Texas) area to Memphis. In 2014 we took Tennco Express Airport shuttle

from Memphis Airport to downtown. In 2014, there were no problems with the airport shuttle. They arrived at the airport and took us downtown. After the festival, they arrived

at our hotel and took us back to the airport. In preparation for the 2016 festival I bought reservation online with Tennco July 2015 with my debit card. We arrived at 930am April 29th 2016

and waited an hour for Tennco. They were "no-call/no-show" at their designated pickup spot. Multiple calls to three (3) different phone numbers went unanswered and multiple voice mails

we not returned (as did numerous e-mails) We took an Uber car to the Peabody. I never got i touch with them May 2nd 2016 (for the return trip from The Peabody to the airport) so we took

Uber back to the airport.

Back at home I finally got in touch with them. They gave me no explanation and offered no apology. I had just left my local bank when I called where I had discovered that after sixty (60) days

they would not accept a fraud complaint.(they had double-charged my debit card $60.00 x 2) Alonzo Grant III, over the phone, told me they would mail me a refund check if I emailed

him my address. This was May 3rd 2016.

May 7th Alonzo Grant III sent me an email from telling me he is mailing me a check May 12th This check never arrived

I have learned the following:

The company is owned by Alonzo Grant III and his brother Gregory R. Grant

Certified letters to P.O. Box 3311, 22 N. 3rd St and 1710 Dunn Avenue have been returned to sender

Certified letter to Alonzo Grant III home address 4748 Lanlee is pending returned to sender

They have a "F" grade with the Better Business Bureau.

As per Internet reviews they have been taking people's money and then not showing up randomly for YEARS (as far back as 2011)

As per the Permits office for City of Memphis they are not authorized to run a shuttle service since March 31st 2016

As per the ground transportation office of Memphis airport they are not authorized to pick up passengers at the airport

Review about: Tennco Express Shuttle Service.

Reason of review: Problems with payment.

Monetary Loss: $120.

Preferred solution: Full refund.

I didn't like: Sketchy, No refund.

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